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FAQ Page2020-08-05T22:50:59+05:30
What is your PRIVACY POLICY?2021-03-29T14:54:23+05:30

Privacy

LIZ JACOB APPARELS PRIVACY POLICY

 

We at LIZ JACOB APPARELS (“Seller,” “we,” “us,” or “our”) know that our users (“you,” “your,” or “yourself”) care about how your personal information is used and shared, and we take your privacy seriously. Please read the following to learn more about our Privacy Policy. By visiting or using the www.lizjacob.com website and domain name, any other linked pages, features, content, mobile applications, and any other services we offer from time to time in connection with any of the foregoing (collectively, the “Website”), you agree to the practices and policies set forth in this Privacy Policy, and you hereby acknowledge and consent to our collection, use, and sharing of your information as described in this Privacy Policy. Capitalized terms that are not defined in this Privacy Policy have the meaning given to them in our Terms of Use.

 

  1. WHAT DOES THIS PRIVACY POLICY COVER?

This Privacy Policy covers our treatment of personally identifiable information (“Personal Information”) that we gather when you are accessing or using our Website. This policy does not apply to the practices of companies that we do not own or control, or to individuals that we do not employ or manage, even if you have accessed the websites or services of those companies through our Website.

We do not knowingly collect or solicit personal information from anyone under the age of 13 or knowingly allow such persons to register for the Services (as that term is defined in our Terms of Use). If you are under 13, please do not attempt to register for the Services or send any information about yourself to us, including your name, address, telephone number, or email address. No one under age 13 may provide any personal information to us or on the Services. If we learn that we have collected personal information from a child under age 13 without verification of parental consent, we will delete that information as quickly as possible. If you believe that we might have any information from or about a child under 13, please contact us at contactus@lizjacob.com

 

  1. WHAT INFORMATION DOES THE SELLER COLLECT?

We gather various types of Personal Information from our users, as explained more fully below. We may use this Personal Information to, among other things, personalize and improve our services, allow our users to set up a user account and profile, contact users, fulfil your requests for certain products and services, analyse how users utilize the Website, or as otherwise set forth in this Privacy Policy. We may share certain types of Personal Information with third parties (as described in this Section and in Section III below).

 

 

We collect the following types of information:

  1. Information You Provide to Us:

We receive and store any information you knowingly provide to us. For example, we collect Personal Information such as your name, username, phone number, credit card and other billing information, email address, shipping address, and your friends’ email addresses (which we will only use in order to invite them to use the Service), and your third-party account credentials (for example, your log-in credentials for Facebook). We may also collect information you supply to us regarding your personal preferences and interests. If you access the Service through Facebook Connect , you understand that some content and/or information in your Facebook account (“Third Party Account Information”) may be transmitted into your account with us if you authorize such transmissions, and that Third Party Account Information transmitted to our Services is covered by this Privacy Policy. You can choose not to provide us with any or all of the information we specify or request, but then you may not be able to register with us or to take advantage of some or all of our features.

We may anonymize your Personal Information so that you cannot be individually identified and provide that anonymized information to our partners. For example, we allow advertisers to choose the demographic information of users who will see their advertisements and you agree that we may use any of the information we have collected from you in non-personally identifiable form to allow our advertisers to select the appropriate audience for those advertisements. We might use the fact you have purchased or inquired about a certain brand of apparel, for instance, to show you advertisements for the company that sells that brand, but we will not tell that company who you are.

  1. Information Collected Automatically:
  • Whenever you interact with our Website, we automatically receive and record information on our server logs from your browser including your IP address, “cookie” information, and the page you requested. “Cookies” are identifiers we transfer to your computer or device that allow us to recognize your browser or device and tell us how and when pages in our Website are visited and by how many people. You may be able to change the preferences on your browser or device to prevent or limit your computer’s or device’s acceptance of cookies, but doing so may prevent you from taking advantage of our Website’s best features. Our advertising partners may transmit cookies to your computer or device when you click on ads that appear on our site. This Privacy Policy does not cover cookies delivered to you by any of our advertisers.
  • When we collect usage information (such as the numbers and frequency of visitors to the Website and to which pages within the Website), we only use such data in aggregate form, in a manner that assures your anonymity. We may provide this aggregate usage information to our partners; our partners may use such information to understand how often and in what ways people use our Website, so that our partners, too, can endeavor to provide you with an optimal online experience. For example, we may place a cookie on your device that records what products you have viewed on our Website, and then provide that information, in non-personally-identifiable form, to a third party website, to allow such website to show you ads for similar products that are available from us or from third parties.
  • We may also deliver a file to you through the Website (known as a “web beacon”) from an advertising network we have contracted with. Web beacons allow advertising networks to provide anonymized, aggregated auditing, research and reporting for us and for advertisers. Web beacons also enable ad networks to serve targeted advertisements to you when you visit other websites. These beacons may, for example, log that you have viewed a certain product on our Website, and then show you an ad for similar products when you browse to another website. Because your web browser must request these advertisements and web beacons from the ad network’s servers, these companies can view, edit, or set their own cookies, just as if you had requested a web page from their site. Many ad networks participate in the Network Advertising Initiative (“NAI”), a cooperative of online marketing and analytics companies committed to building consumer awareness and establishing responsible business and data management practices and standards, and such NAI members may allow you to opt-out of cookies or beacons they deliver. Again, we do not control the policies of any third parties, including advertising networks.

 

  1. E-mail and Other Communications:

We may contact you, by email or other means. For example, we may send you promotional offers on behalf of other businesses, or communicate with you about your use of the Website. Also, we may receive a confirmation when you open an email from us. If you do not want to receive email or other mail from us, please indicate your preference by changing your account settings accordingly.

III. WILL SELLER SHARE ANY OF THE PERSONAL INFORMATION IT RECEIVES?

We neither rent nor sell your Personal Information in personally identifiable form to anyone. We share your Personal Information in personally identifiable form with third parties only as described below:

  1. Affiliated Businesses and Third Party Websites We Do Not Control:

In certain situations, businesses or third party websites we’re affiliated with may sell items or provide services to you through the Website (either alone or jointly with us). You can recognize when an affiliated business is associated with such a transaction or service, and we will share your Personal Information with that affiliated business only to the extent that we deem it related to such transaction or service. One such service may include the ability for you to automatically transmit information from your www.lizjacob.com account to an account on a third party website or service , such as Facebook. We have no control over the policies and practices of third party websites or businesses as to privacy or anything else, so if you choose to take part in any transaction or service relating to an affiliated website or business, please review all such business’s or websites’ policies.

  1. Agents:

We employ other companies and people to perform tasks on our behalf and need to share your information with them to provide products or services to you. Unless we inform you otherwise, our agents do not have any right to use the Personal Information we share with them beyond what we deem necessary to assist us in performing such tasks.

  1. User Profiles and Content:

Certain user profile information, including without limitation a user’s username and the image content that such user has uploaded to the website may be displayed to other users to facilitate user interaction within the Website or address your request for our services. Any content you upload to your public user profile, along with any Personal Information or content that you voluntarily disclose online in a manner other users can view (on discussion boards, in messages and chat areas, etc.) becomes publicly available, and can be collected and used by others. Your username may also be displayed to other users if and when you post comments or upload images through the Website and other users can contact you through such comments. If you sign into the Services through Facebook Connect, your list of “friends” from Facebook may be automatically imported to the Services, and such “friends,” if they are also registered users of the Services, may be able to access certain non-public information you have entered in your Services user profile. Again, we do not control the policies and practices of any other third party site or service.

  1. Business Transfers:

We may choose to buy or sell assets. In these types of transactions, customer information (which may include your Personal Information) is typically one of the business assets that is transferred. Also, if we (or substantially all of our assets) are acquired, or if we go out of business or enter bankruptcy, Personal Information would be one of the assets transferred to or acquired by a third party.

  1. Protection of Seller and Others:

We may release Personal Information when we believe in good faith that release is necessary to comply with laws; enforce or apply our conditions of use and/or other agreements; or protect the rights, property, or safety of Seller, our employees, our users, or others. We may exchange information with other companies and organizations (including governmental authorities) for fraud protection and credit risk reduction.

  1. With Your Consent:

Except as set forth in this Privacy Policy, you will be notified when your Personal Information may be shared with third parties, and will be able to prevent the sharing of this information.

  1. IS PERSONAL INFORMATION ABOUT ME SECURE?

Your account is protected by a password for your privacy and security. If you access your account via Facebook Connect, you may have additional or different sign-on protections through Facebook. You need to prevent unauthorized access to your account and Personal Information by selecting and protecting your password (or other sign-on protections) appropriately and limiting access to your computer or device by signing off after you have finished accessing your account.

We endeavor to protect the privacy of your account and other Personal Information we hold in our records, but we cannot guarantee complete security. Unauthorized entry or use, hardware or software failure, and other factors may compromise the security of user information at any time.

The Website may contain links to other sites. We are not responsible for the privacy policies and/or practices on other sites. When following a link to another site you should read that site’s privacy policy.

  1. WHAT PERSONAL INFORMATION CAN I ACCESS?

Through your account settings, you may access, and, in some cases, edit or delete the following information you’ve provided to us:

  • Name and Password
  • Email address
  • Shipping and Billing information
  • User Profile Information and User Content, including images you have uploaded to the site

The information you can view and update may change as the Website changes. If you have any questions about viewing or updating information we have on file about you, please write to us at contactus@lizjacob.com

 

  1. WHAT CHOICES DO I HAVE?
  • You can always elect not to disclose information to us. However, please keep in mind that we may need some information to allow you register with us or to take advantage of some or all of our features, and if you choose not to provide that information, your ability to use our Website and services may be limited.
  • You may be able to add, update, or delete information as explained in Section V above. When you update information, however, we may maintain a copy of the unrevised information in our records. You may request deletion of your account by visiting your account settings. Please note that some information may remain in our private records after your deletion of such information from your account. We may use any aggregated data derived from or incorporating your Personal Information even if you update or delete it, but we will not use that information in a manner that would identify you personally.
  • If you do not wish to receive email or other mail from us, please change your account settings accordingly. Please note that if you do not want to receive legal notices from us, such as this Privacy Policy, those legal notices will still govern your use of the Website, and you are responsible for reviewing such legal notices for changes.

 

VII. CHANGES TO THIS PRIVACY POLICY

We may amend this Privacy Policy from time to time. Use of information we collect now is subject to the Privacy Policy in effect at the time such information is used. If we make changes in the way we use Personal Information, we will notify you by posting an announcement on our Website or contacting you directly via email or other means. You are bound by any changes to the Privacy Policy when you use the Website after such changes have been first posted.

VIII. QUESTIONS OR CONCERNS

If you have any questions or concerns regarding our privacy policies, please send us a detailed message to contactus@lizjacob.com

We will make every effort to resolve your concerns.

 

What is special about Liz Jacob garments?2020-08-05T20:50:00+05:30

Liz Jacob garments are not mass-made. They are made in limited batches to maintain its exclusivity and quality. All the garments are stitched to perfection and are crafted out of natural fabrics only. We believe in sustainability and our garments are made out of the purest range of fabrics available in the country. What do we mean by purest? We stay away from synthetics that use chemical processes and are harmful to the end-user and to our planet because of the toxic emissions and ingredients involved in their making. We source the softest weaves in 100% cottons that have no synthetic blends in it. We even have an organic cotton range which is GOTS certified, meaning the cotton for this range is cultivated in fields where chemical fertilisers or genetically modified seeds are not used. Our hand printed range developed in-house uses natural herbal pigments derived from plants. They are AZO free, making our garments totally free of carcinogenic chemical and heavy metal dyes.

Every piece is handcrafted individually with a lot of love and attention to detail. Our aesthetics lean towards the pleasing pastel palettes and we collaborate with artisans to keep the range exciting with block and screen prints, and various forms of hand and machine embroidery. The range is focussed on little children, and therefore utmost importance is given to comfort, soft hand-feel and durability of the garments.

Manufacturing of our products happen in the exciting city of Bangalore.

How long does it take to process an order?2021-09-28T15:40:13+05:30

Once an order is placed, it can take 8-10 days (excluding Sundays) from order processing to final delivery at your doorstep.

Express Shipping:

Ready garment: 5 days delivery time to your doorstep
Pre-order garment: 5 days to make the garment and 3 days for shipping it. Total delivery time is 8 days.

Standard Shipping:

Ready garment: 7 days delivery time to your doorstep
Pre-order garment: 7 days to make the garment and 3 days for shipping it. Total delivery time is 10 days.

Note:

Most products showcased on the website are ready to be shipped, except for ‘pre-order’ garments.

Pre-order garments are created only on confirmation of your order with us.

It will take 7-10 days to create a pre-order garment post order confirmation, since hand-embroidery is involved.

If you order more than 2 pre-order pieces, it could take up to 15 days to complete the garments. But the handcrafted products will be worth the wait!

Do you customise garments?2020-08-05T20:51:14+05:30

No, we don’t.

What is your exchange or return policy?2023-02-06T12:23:49+05:30
  • Orders cannot be cancelled once payment is made. It can only be exchanged.
  • We offer refunds only if the garments you received are defective or damaged upon receipt. We do sufficient quality checks at our end to ensure this situation does not arise. PLS NOTE that courier charges incurred for your order will not be refunded
  • Garments returned have to be in perfect condition with all original labels and tags retained, and unwashed.
  • In the unlikely event that your garment arrives damaged, you must email the picture of the defect / damage within 48 hrs of receiving your order. Liz Jacob may at any point request proof including but not limited to photographic evidence of such defects. The product will have to be returned to us within 10 DAYS of receiving the order beyond which returns will not be accepted. Product has to be returned in unused form with all labels intact. Once we receive the garment at our end, refund will be initiated. Liz Jacob reserves the right to accept the returned products on its terms.
  • Courier charges incurred for return of products during an exchange will be borne by the customer. Courier cost of dispatching replacement products from the warehouse will be borne by us.
  • If the garment you received has no defect, then you can opt for an exchange of it in a different size OR against a product/s of same value by contacting us through WhatsApp or Email within 48 hrs of receiving it. You are allowed to exchange a garment with another product from our store of a higher value, provided you can pay the difference in price.
  • Garments will have to be couriered back to us by you and the exchange garment will be shipped out to you as soon as we receive the original garment.
  • If the return is not accepted, the products can be sent back to the customer at their cost.
  • Garments specifically created for you based on your pre-orders are not returnable
  • Garments washed by you are not returnable.
  • Garments customised and altered as per your request are not returnable.
  • Products purchased on cart level offers are not returnable.
  • Products associated with special offers are not returnable.
  • Gift Vouchers are not returnable.
  • Liz Jacob reserves the right to withdraw or modify the replacement guarantee at any time without giving any prior intimation whatsoever.
Do you have any retail stores?2020-08-05T20:51:57+05:30

We currently don’t have our own branded retail stores and largely sell online through our website and online partners. However, we participate regularly in trunk shows and pop up shows in different cities, details of which will be posted on our Facebook and Instagram pages regularly.

If you wish to receive updates on our promotions, new stores and exhibitions, do subscribe to our newsletter mailing list (scroll to the bottom of our home page)

 

Where do you deliver?2020-08-05T20:52:13+05:30

We deliver to most cities in India and overseas to countries serviced by DTDC, Bluedart or Indian Speed Post Service. Their domestic courier delivery time can vary from 2-5 days from the day of dispatch, depending on the destination. All consignments can be tracked online. We will update you with the tracking information on your request.

What if I’m not home when my parcel arrives?2020-08-05T20:52:22+05:30

If no one is available at home to receive the parcel, the courier company will reattempt delivery in the following few days. You could leave us special instructions, if you need the parcel to be delivered to the security guard. If it still doesn’t get delivered after multiple attempts, the product is then redirected back to our office address. In such cases, you will need to pay additional courier charges for us to resend the product back to you. To avoid back and forth, please ensure someone is there to receive the parcel at home/or at your gate or you could get the tracking number of the parcel from us and coordinate with the local courier office itself.

How much does shipping cost?2023-02-06T12:25:42+05:30

All products are shipped out of Bangalore using reliable courier partners like DTDC, Bluedart or Speed Post. Domestic courier charges are Rs. 200 and for international couriers, rates will vary between Rs. 1000-2000 depending on the weight of the parcel. International couriers are sent through Aramex/FedEx/Speed Post. For international couriers, WhatsApp us on +91 98455 40582 for the shipping quote and delivery timelines for your order.

Are there alternate ways to pay for my order?2020-08-05T22:53:42+05:30

The ideal way to shop from us would be to purchase directly from our website using your credit/debit card. We have enabled a first time 10% discount on the website to encourage this method of shopping to avoid all backend errors and to have all our records of direct orders in one place. However, if you are really uncomfortable with online shopping, you can WhatsApp us on +91 98455 40582 and we can help process your order through Google pay, Paytm or net banking transfers. The 10% convenience discount will not be available on these alternate payment platforms.

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